Technical Support Engineer

Candidate's Basic Qualification:

• Bachelor's degree in Computer science or IT-related field or any Degree.
• Must have knowledge of Mac OS and Microsoft Windows 10 and above.
• Strong verbal and written skills and proven ability to communicate with technical and non-technical staff.
• Display a commitment to quality and strong multi-tasking skills.
• Work from office and Complete night shift (08:30 PM to 05:30 Am)

Candidate's Preferred Qualification:

• 3+ years of direct client support experience on both a Windows and Mac environment
• Advanced MacOS systems administration skills.
• Strong troubleshooting skills in very complex systems.
• Experience with MDM tools like In Tune, Jamf, ManageEngine, Munki, etc
• Ability to explain complex IT concepts in simple term
• Experience in Office 365 admin, Google Workspace admin, and Microsoft Server
• The desire to get jobs done right the first time with a sense of urgency and attention to detail
• Proficiency in Windows, Mac, and mobile devices
• Develop, implement, and maintain Microsoft Endpoint Manager/Intune.
• Networking skills (routers, switches, access points) - a plus if you have Ubiquiti UniFi experience
• Able to communicate and understand American accent
• Prior experience working with Azure cloud
• Comfortable creating and administering an IaC cloud environment
• Prior experience working with Azure
• Technically proficient in Azure, CAF, IaaS, PaaS, PowerShell, Azure Resource Manager (ARM), Terraform
• Solid understanding of monitoring, alerting, and observability philosophies and best practices
• Ability to analyze, design, and integrate systems architectures
• Understanding of cyber security products and concepts
• Extensive troubleshooting/debug experience
• Comfortable in working night shift
• Able to Understand American Accent well

Responsibilities:

• Respond timely and appropriately to all support requests
• Troubleshoot hardware and software issues remotely and via phone
• Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols
• Maintain working relationships with clients
• Check and maintain internal system tools
• Contribute, update, and maintain internal technical documentation
• Configure, monitor, and optimize Azure Services to achieve high availability, scalability, and cost-efficiency
• Review proposed architectures, providing feedback or identifying constraints
• Provide delivery of cloud architecture solutions, configuration, and support
• Review and create policies for cloud environments for security, cost, and efficiency
• Monitor system performance, identify bottlenecks, and proactively take necessary actions to ensure optimal performance and availability
• Enforce and audit policies for Azure Services
• Develop solutions integrating Microsoft Azure clouds with services hosted on-premise
• Help monitor Azure cloud-based systems for availability, performance, reliability, security, etc. using tools like Azure Monitor, Azure Log Analytics, Azure Trusted Advisor, Science Logic, Dynatrace, AppDynamics, or similar
• Utilize automation tools such as Azure Resource Manager (ARM), Terraform, or similar
• Maintain cloud network configurations and network diagrams
• Help automate the management and enforcement of policies using cloud governance platforms
• Support our systems via an on-call rotation

Preferred Skills: For L3

• Demonstrated expertise in Azure cloud technologies and services
• Experience designing and developing Azure computing infrastructure, data implementation, networking implementation, security and identity solutions, and solutions by using Azure platform services
• History of performing hands-on Azure work to solve complex technical problems
• One or more Azure cloud certifications
• Experience with scripting and automation using PowerShell, Python, or similar languages
• Experience implementing and managing DevOps pipelines for cloud-based workloads
• Experience working in an Agile environment
• Ability to work on a team as well as independently to achieve team goals
• Ability to communicate clearly both verbally and in written communications and documentation
• Desire to understand how things work
• Able to Prepare the documentation when required
• Need to train the Team as and when required.
• Should Manage Escalations

Contact Person: Prem (+91 9014343695) ; reddy@ctrlsourcing.co.in