Senior Engineer L1/ L2 - IT Help Desk

Job Title: Senior Engineer - L1/ L2 IT Help Desk

Location: Noida

Shift: Rotational

Experience required: 2-6 years

Key Responsibilities:

• Incident Management process knowledge
• Ticket handling process, how to create, and update, Worklog.
• Laptop/Desktop Troubleshooting
• ITIL process knowledge
• Active Directory, DNS, DHCP knowledge
• Office 365 Management knowledge
• User Mailbox, Shared Mailbox knowledge
• Mail flow rule knowledge
• Knowledge of Office 365 Licenses and management
• Hands-on experience in Excel and PPT to prepare SOP, documents.
• Awareness of team lead skills

Qualifications:

Candidates who have academic qualifications as BCA, B Sc., MCA. Preference for ITIL certification

About Compunnel: https://www.compunnel.com/

Compunnel, a business tenure of 30 years, A Great Place to Work-Certified Incorporation, with a distinction of 7-time Inc. 5000 honouree, SIA reported as one of the Largest Staffing Firms in the US and Microsoft Gold Certified has marked 200 Million in revenue with a wide network of 2500 Consultants, 500 employees with 10 offices in North America, 5 offices and the delivery centres across India. Compunnel is identified with 300+ placements in a month with Fortune 500 and Inc. 1000 companies to the math of 2000+ active clients, serving with 100s of regular and emerging skills in IT, Engineering, Professional, and healthcare. We are self-reliant with our competitive products in the talent landscape like Staff Line Pro, Staff-line ATS, iEndourseU, Jobhuk, NurseDeck, and Will-hire, and have taken over and incorporated many staffing firms. We also have a specialized team of support functions, Legal, Onboarding, and Immigration.

If you think, you are the right fit for this role, please share your updated CV with Komal.sharma@compunnel.com

Regards,