It Help Desk Engineer / Incident Manager

Job description:

Experience : 3+ years

Location : Hyderabad

Notice Period : Immediate joiners

Qualifications:

• Good experience in IT helpdesk, technical support, or a similar role.
• Proven experience in incident management, including ITIL or other related frameworks.
• Strong troubleshooting skills and in-depth knowledge of operating systems, networks, hardware, and software.
• Familiarity with incident tracking tools (e.g., ServiceNow, JIRA, Remedy) and ITSM best practices.
• Excellent communication and interpersonal skills with the ability to explain technical issues to non-technical users.
• Ability to work under pressure and manage multiple high-priority incidents simultaneously.
• ITIL certification (preferred).
• Experience mentoring and leading junior IT staff (preferred).