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2 S K International Jobs

Help Desk Engineer

1-3 years

Mumbai

1 vacancy

Help Desk Engineer

S K International

posted 3mon ago

Job Description

At SK, we provide opportunities to deserving talent in multiple areas of expertise. We as a team are committed to overall growth of the individual alongwith the organization by delivering unmatched customer experience.
Job Description
As a Help Desk Engineer you will be required to work with both the customer and internal stakeholders. You will be responsible providing operational technical support to the customer on hardware infrastructure and networking.
Roles Responsibilities
  • Address configuration related to email, profiles, active directory, incorrect passwords, installation/uninstallation of software, device drivers, network configuration on user end points.
  • Interfacing with relevant OEMs if required.
  • Communicating and collaborating with various members of customer and internal/external teams.
  • Ability to explain complex technical concepts/issues in a simple, relevant manner.
  • Provide assistance to on-site, remote and VIP users.
  • Adhere to and comply with IT security policies.
  • Support operational maintenance activities - planned and unplanned.
  • Prepare relevant documentation, monthly reports, highlight areas of concern, suggest solutions to resolve operational issues.
Requirement
  • Bachelors degree in computer science, information technology or relevant field
  • Good communication skills
  • Ability to independently diagnose and troubleshoot basic technical issues
  • Deep understanding of end user computing technology
  • Fair knowledge of Microsoft technologies including Active Directory, Group Policies and O365
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Employment Type: Full Time, Permanent

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What people at S K International are saying

What S K International employees are saying about work life

based on 61 employees
52%
44%
49%
95%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

S K International Benefits

Free Transport
Work From Home
Team Outings
Soft Skill Training
Education Assistance
Health Insurance +6 more
View more benefits

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