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Help Desk Engineer
S K International
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
At SK, we provide opportunities to deserving talent in multiple areas of expertise. We as a team are committed to overall growth of the individual alongwith the organization by delivering unmatched customer experience.
Job Description
As a Help Desk Engineer you will be required to work with both the customer and internal stakeholders. You will be responsible providing operational technical support to the customer on hardware infrastructure and networking.
Roles Responsibilities
- Address configuration related to email, profiles, active directory, incorrect passwords, installation/uninstallation of software, device drivers, network configuration on user end points.
- Interfacing with relevant OEMs if required.
- Communicating and collaborating with various members of customer and internal/external teams.
- Ability to explain complex technical concepts/issues in a simple, relevant manner.
- Provide assistance to on-site, remote and VIP users.
- Adhere to and comply with IT security policies.
- Support operational maintenance activities - planned and unplanned.
- Prepare relevant documentation, monthly reports, highlight areas of concern, suggest solutions to resolve operational issues.
Requirement
- Bachelors degree in computer science, information technology or relevant field
- Good communication skills
- Ability to independently diagnose and troubleshoot basic technical issues
- Deep understanding of end user computing technology
- Fair knowledge of Microsoft technologies including Active Directory, Group Policies and O365
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Employment Type: Full Time, Permanent
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People are getting interviews at S K International through
People are getting interviews through
(based on 6 S K International interviews)
Job Portal
Referral
Company Website
Walkin
32%
17%
17%
17%
17% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at S K International are saying
What S K International employees are saying about work life
based on 55 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
S K International Benefits
Free Transport 
Work From Home 
Team Outings 
Soft Skill Training 
Education Assistance 
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