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Engaged Employer

JLL

Compare

4.1

based on 4.8k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Construction Company - 2024

396 JLL Jobs

Asst Manager Event Management

JLL

4.1

based on 4.8k Reviews

5-8 years

₹ 4 - 12.95L/yr (AmbitionBox estimate)

Gurgaon / Gurugram

1 vacancy

Asst Manager Event Management

JLL

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Event Management Hospitality MS Office Commercial Real Estate Continuous Improvement Performance Management

+ 4 more

Job Description

Responsible for meeting exceeding events planning service deliverables, career development of sub-ordinates, management of any special projects that may require functional expertise and contribute to the overall Facilities and Services objectives of the client.

A) JOB PROFILE

Qualification (E) Any Degree Overall Experience 6 - 8 years Industry HospitalityEntertainment Industry Experience Minimum 5 years Technical Skills (E) MS Office Mail Communication, Generic Skills (E) Good Communication skills, Interpersonal skills and Vendor Management

B) RESPONSIBILITIES

1) Service Delivery :

Customer Relations

Facilitate the delivery of high quality support services to the partners, associate partners, managers, staff and guests of the Client. Delivery for services within the required timelines. Contact customers on a regular basis to build relationships and ensure open communications. Develop deep understanding of customer s requirements and expectations. Communicate the services of Meeting Event Planning to customers. Address customer concerns.

Performance Management and Continuous Improvement

Ensure service level agreements and quality standards are met. Complete metrics report to identify issues with service delivery effectiveness and efficiency. Update management on monthly accomplishments. Communicate performance results. Develop and execute action plans to improve survey results and communicate with Management. Research and implement service enhancements to meet evolving environment and customer needs. Participate in best practice research and use findings to improve service delivery Work with employees to increase skills and identify new ways to provide support to customers. Ensure vendor compliance with negotiated contracts and participate in new vendor selection and contract negotiation. Monitor vendor performance and provide feedback as required. Monitor and control absenteeism in the team and distribute work as required. Discuss any performance related issues that may result in disciplinary action with HR and appropriate location management. Initiate and conduct formal disciplinary actions when necessary, coordinating with HR/Legal when required Administer programs to recognize individual employee accomplishments and to reinforce teamwork.

2) People Management:

2.1 Career Development:

Ensure new employees are properly oriented and integrated to Accenture and with their job (induction) Identify training need analysis and nominate employees for training as required.

2.2 Motivation and Morale

Take active steps to improve employee satisfaction and retention. Ensure team receives communications on a timely basis. Anticipate and proactively address employee concerns. Resolve issues escalated from employees on a timely basis. Create and administer programs that focus on Core Values of the company and strategic goals of the client.

2.3 Team Building and Recognition

a) Make contact with individual employees on a regular basis to build relationships and ensure open

communications.

Coach team members on how to solve problems and conflicts that may arise. Hold regular meetings/ reviews to develop teamwork and communications. Organize team building activities to promote the interaction among team members and the development of teamwork skills.

Location:

On-site -Gurugram, HR

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Employment Type: Full Time, Permanent

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