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based on 1.8k Reviews

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142 IntouchCX Jobs

Business Analyst ( Analytics )

1-3 years

₹ 2.6 - 5.2L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Hyderabad / Secunderabad

Business Analyst ( Analytics )

IntouchCX

posted 15d ago

Job Description

About the Job

The Business Analyst (Analytics) plays a crucial role in enhancing the efficiency and effectiveness of business operations. This position is vital in ensuring the successful progression of projects and the seamless operationalization of business processes.

The role includes facilitating clear communication and alignment between stakeholders through workshops and strong relationship management. By developing comprehensive guides and training materials, the Business Analyst supports both project implementation and end-user engagement, ultimately driving the organization's success.

As Business Analyst (Analytics), You Will

  • Identify the analysis requirement, coordinate with teams, and finalize the specific requirement
  • Follow up on the progress of work items and communicate with project team members
  • Capture detailed minutes of meetings, while organizing and distributing relevant information to appropriate stakeholders
  • Ensure the project team adheres to provided timelines and deliverables
  • Provide status updates on projects, indicate key milestones, and take project decisions to leadership for guidance
  • Gather, analyze, specify, validate, and document both business and functional requirements of stakeholders, along with customers or business users
  • Gather, scrub, organize, analyze, and present insights from headers or metrics data
  • Analyze, comprehend, and document current processes through participation in and/or facilitating brainstorming sessions, root cause analysis, or other discovery practices with stakeholders.
  • Perform analysis of business processes, highlighting issues and challenges, then recommending solutions and improvements
  • Develop and implement test plans to ensure successful delivery of projects
  • Communicate plans, actions, risks, and issues with key stakeholders
  • Understand quality assurance requirements, prepare, and publish internal Scorecards for Quality Assurance Analysts and Team Leads

As Business Analyst (Analytics), You Have

  • A Degree or Diploma in Science, Engineering or an MS or MBA in Data Analytics or Computer applications or Statistics
  • 1.5 - 3 years of experience in Reporting, Analytics is preferred
  • Experience in managing and building relationships with multiple teams
  • Knowledge of Statistics, Lean Six Sigma, or any other Data Science certification is considered an asset
  • Knowledge of VBA Macros and Report Automation is expected
  • Strong verbal and written communication skills, including presentation skills
  • Sound knowledge of Microsoft Excel and Google Sheets
  • Excellent organization and time management skills
  • Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.
  • Ability to multi-task under high-pressure situations
  • Superior attention to detail with an eye for accuracy
  • Team player with creative problem-solving, analytical, and project management skills
  • Ability to adapt to changing environments and timelines.

Employment Type: Full Time, Permanent

Read full job description

IntouchCX Interview Questions & Tips

Prepare for IntouchCX Business Analyst roles with real interview advice

What people at IntouchCX are saying

4.9
 Rating based on 4 Business Analyst reviews

Likes

Less work pressure and work life balance

  • Salary - Excellent
  • +4 more
Dislikes

No scope to implement new skills which effect cost to company

  • Skill development - Poor
  • +1 more
Read 4 Business Analyst reviews

Business Analyst salary at IntouchCX

reported by 29 employees
₹2.6 L/yr - ₹5.2 L/yr
54% less than the average Business Analyst Salary in India
View more details

What IntouchCX employees are saying about work life

based on 1.8k employees
52%
65%
69%
54%
Strict timing
Rotational Shift
No travel
Night Shift
View more insights

IntouchCX Benefits

Submitted by Company
Health Insurance
Job Training
Submitted by Employees
Free Transport
Job Training
Work From Home
Soft Skill Training
Cafeteria
Health Insurance +6 more
View more benefits

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IntouchCX Hyderabad / Secunderabad Office Location

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Hyderabad/Secunderabad Office
4th & 5th Floor, Maximus Towers 2A RahejaMindspace IT Park, Hitech City Madhapur, Hyderabad Telangana, India – 500081 Hyderabad/Secunderabad
500081

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