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Sr Quality Analyst / Quality Analyst (US Shift- Cabs)
3-8 years
₹ 7 - 12L/yr
Bangalore / Bengaluru
5 vacancies
Sr Quality Analyst / Quality Analyst (US Shift- Cabs)
Teleperformance
posted 1d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role & responsibilities
EXPERIENCE:
• Min. 3-years experience in quality monitoring or quality assurance
• Strong understanding of quality monitoring tools and techniques, including call recording and speech analytics software
• Familiarity with the BEST QM standards of Teleperformance
• Should have worked on process improvement/transformation, CSAT scrubbing or RCA projects
• Excellent knowledge of MS Excel and PowerPoint
• Experience working with multiple vendors will be an added advantage
• Understanding of concepts of Lean Six Sigma, process excellence, etc. will be an added advantage
Employment Type: Full Time, Permanent
Read full job descriptionTeleperformance Interview Questions & Tips
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What people at Teleperformance are saying
Rating based on 30 Senior Quality Analyst
reviews
Anonymous · BFSI, Investments & Trading
in Kolkata
Company is good
- Skill development - Excellent+1 more
Company is good but in SBI process Quality and Operations manager is not good . Monopoly situation created and many times they terminated employees according to their targeted employees. I was worked there more than 8 yr
Senior Quality Analyst salary at Teleperformance
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