Dialer Configuration Manager

IntouchCX is hiring for Dialer Configuration Manager

Below is the JD:

1: 5+ years of relevant experience in Dialer Operations or Dialer Administration within financial Services, or related areas. 

2: Automotive Finance Industry background plus. 

3: Experience supporting telephony and ALM Platforms preferred. 

4: Strong PC Skills, Microsoft Access, Excel, Word and power point. 

5: Support Weekly/Monthly adjustments to align with new and changing collection strategy configuration. 

6: Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. 

7: Support all projects that directly involve dialer support.

8:  Monitor daily strategy performance through utilizing existing reports and collaborating with the Contact Strategy team and suggest new approaches to execution to accomplish KPI goals set out by Strategy and Analytics.

9: Review and update dialer settings to optimize dialer performance.

10: Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.