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36 Servion Global Solutions Jobs

LCM Engineer

4-9 years

Mumbai

1 vacancy

LCM Engineer

Servion Global Solutions

posted 9hr ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Provide tier-2 and tier-3 technical support for the LCM Outbound Dialer platform, ensuring timely resolution of issues and minimal downtime.
Monitor the performance of the LCM Dialer system, troubleshooting and diagnosing issues related to campaigns, call routing, integrations, and system health.
Collaborate with internal teams to perform system upgrades, patches, and routine maintenance to ensure the system is up-to-date and secure.
Act as the primary point of contact for any issues or incidents related to the LCM dialer, providing quick resolutions to minimize operational impact.
Manage and support integrations between the LCM Dialer and other systems (CRM, IVR, ACD, etc.), ensuring seamless workflows.
Troubleshoot and resolve technical issues related to telephony systems, databases, reporting tools, and dialer configuration.
Assist in the creation and maintenance of system documentation, including configuration guides, issue resolution procedures, and operational reports.
Provide on-call support as needed to address any critical system issues and minimize disruptions to business operations.
Participate in root cause analysis and post-incident reviews to improve system reliability and identify potential areas for improvement.



Employment Type: Full Time, Permanent

Read full job description

Servion Global Solutions Interview Questions & Tips

Prepare for Servion Global Solutions roles with real interview advice

Top Servion Global Solutions CM Engineer Interview Questions

Q1. What is the action used for rest api integration in NICE Scripting?
Q2. give an real time example of encapsulation
Q3. write program to print number in certain order
View all 12 questions

What people at Servion Global Solutions are saying

What Servion Global Solutions employees are saying about work life

based on 288 employees
76%
66%
59%
81%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Servion Global Solutions Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Job Training
Soft Skill Training
Team Outings +6 more
View more benefits

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