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Associate - Customer Support
IntouchCX
posted 24d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
About the job
We are currently Hiring for International Non Voice Process - Customer Service Associate If you're interested in this position, you can revert me back or you can directly contact me on the above number.The role of the Customer Service Associate (CSA) - Non Voice, will be responsible for:
- Having daily interactions with the customer to handle issues from end to end via chat and Email
- Going the extra mile to engage customers in solving issues and ensuring satisfaction
- Quickly and effectively building rapport with customers while diagnosing and resolving issues
- Providing white glove service and having the ability to provide an overall excellent customer experience
- Managing customer expectations regarding estimated response Must have at least six months customer service experience or equivalent
Employment Type: Full Time, Permanent
Read full job descriptionIntouchCX Interview Questions & Tips
Prepare for IntouchCX Customer Support roles with real interview advice
Top IntouchCX Customer Support Interview Questions
Q1. What do you know about ecommerce?
asked in
Customer Service Executive interview
Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
asked in
Customer Service Executive interview
Q3. How important customers satisfaction means to you?
asked in
Senior E Support Officer interview
What people at IntouchCX are saying
Customer Support salary at IntouchCX
reported by
8
employees
with 1-4
years exp.
₹1.8
L/yr - ₹4.1
L/yr
6%
more
than the average Customer Support Salary in India
View more details
What IntouchCX employees are saying about work life
based on 1.9k employees
Strict timing
Rotational Shift
No travel
Night Shift
IntouchCX Benefits
Submitted by Company
Health Insurance Job Training
Submitted by Employees
View more benefits 
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