Customer Support Executive

About the Role:

We are looking for enthusiastic and customer-focused individuals to join our Email Support Team at IndiaMART. This role involves a blended process where the executives will handle customer queries through both emails and calls, ensuring a high level of client satisfaction. This is a work-from-office position, requiring strong communication skills, a problem-solving mindset, and a commitment to excellent customer service.

Key Responsibilities:

• Respond to customer queries received via email with accuracy and professionalism.
• Resolve complex customer issues through phone calls, video meet ensuring a seamless experience.
• Collaborate with team members to manage and prioritize workloads efficiently.
• Ensure that all customer interactions are documented and followed up as needed.
• Maintain a high level of product knowledge to provide accurate information to clients.
• Strive for first-contact resolution and effective problem-solving.

Requirements:

• Strong written and verbal communication skills.
• Graduate with 70% in 10th and 12th
• Ability to handle multiple queries across different channels (email and call).
• Previous experience in customer service, preferably in email support, is a plus.
• Proficiency in using email management tools and CRM systems.
• Strong problem-solving skills and the ability to think on your feet.
• A team player with a positive attitude and a commitment to client satisfaction.
• Availability to work from the office.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and development within the company.
• A supportive and dynamic work environment.
• The chance to be a part of a leading online marketplace in India.