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89 IGT Solutions Jobs

Assistant Manager Quality || Travel Process

3-6 years

₹ 2 - 7L/yr

Gurgaon / Gurugram

1 vacancy

Assistant Manager Quality || Travel Process

IGT Solutions

posted 6d ago

Job Role Insights

Flexible timing

Job Description

Roles and Responsibilities


Urgent requirement for the position of Assistant Manager - Quality ( Travel).

Interested candidates are requested to provide an updated resume at swapnil.gupta@igtsolutions.com

7042379178


May please find the below job description for your reference:


Roles & responsibilities-

  • Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes
  • Should have time and people management skills
  • Quality Activities - Documentation for Transaction Monitoring
  • Keeping Track on Process Trends
  • Analyze and Report Trends in Agents/Process performance
  • Implement corrective action plans as and when required
  • Participate in quality systems improvement activities using six sigma methodologies
  • Recommend initiatives to improve transaction Quality through new quality tools and Motivational
  • Dip check compliance - Weekly basis
  • Calibration compliance - Weekly basis
  • Weekly and Monthly reports - Weekly and Monthly basis
  • Identify bottom Quartile and steps to improve them.
  • Analyze and Report Trends in Agents/Process performance
  • Implement corrective action plans as and when required
  • Participate in quality systems improvement activities using six sigma methodologies
  • Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach


Desired Candidate Profile

  • Travel domain experience shall be preferred (Mandatory)
  • Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).
  • Strong supervisory skills with an eye for detail. Result Oriented.
  • Excellent written and verbal communication skills in English.
  • Organized and Methodical, Target and deadline driven.
  • Knowledge of all QC Tools like Pareto, Six Sigma etc.


Perks and Benefits


  • Work from Office
  • 6 Days working
  • 24*7



Employment Type: Full Time, Permanent

Read full job description

Prepare for Assistant Manager Quality roles with real interview advice

Top IGT Solutions Assistant Manager Quality Interview Questions

Q1. How will you handle irate customer
Q2. Do you have any travel knowledge?
Q3. What do you know about social media?
View all 84 questions

What people at IGT Solutions are saying

3.6
 Rating based on 2 Assistant Manager Quality reviews

Likes

Overall a very good company to work with and especially if you are looking for growth.

  • Salary - Good
  • +6 more
Dislikes

Sometimes they should look after the work pressures employees go through, specifically the ones on mid level positions. Rest the atmosphere is good.

Read 2 Assistant Manager Quality reviews

Assistant Manager Quality salary at IGT Solutions

reported by 20 employees with 3-11 years exp.
₹6 L/yr - ₹8.5 L/yr
6% less than the average Assistant Manager Quality Salary in India
View more details

What IGT Solutions employees are saying about work life

based on 2.7k employees
66%
65%
71%
65%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

IGT Solutions Benefits

Cafeteria
Job Training
Free Transport
Work From Home
Soft Skill Training
Health Insurance +6 more
View more benefits

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IGT Solutions Gurgaon / Gurugram Office Location

View all
Gurugram Office
Headquarter
InterGlobe Technologies, 2nd floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurgaon Road, Dhundahera Gurugram
Haryana 122016

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