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Quality Analyst
ICCS
posted 18d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Roles and Responsibilities
- Conduct quality checks on calls to ensure adherence to process standards.
- Perform call audits and analysis to identify areas for improvement.
- Participate in calibration sessions with team members to maintain consistency in quality monitoring.
- Utilize QC tools such as Call Audit Pro, Call Calibration Tool, and Call Monitoring Tool for efficient quality control processes.
- Collaborate with the team to resolve issues related to call quality.
Employment Type: Full Time, Permanent
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Rating based on 21 Quality Analyst
reviews
Anonymous · Customer Success, Service & Operations
in Mumbai
I dont like anything in Iccs
I DISLIKE EVERYTHING IN ICCS
- Salary - Bad
Quality Analyst salary at ICCS
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