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26 ICCS Jobs

Quality Analyst

1-4 years

₹ 2.25 - 3.5L/yr

Thane, Navi Mumbai, Mumbai

5 vacancies

Quality Analyst

ICCS

posted 18d ago

Job Description

Roles and Responsibilities

  • Conduct quality checks on calls to ensure adherence to process standards.
  • Perform call audits and analysis to identify areas for improvement.
  • Participate in calibration sessions with team members to maintain consistency in quality monitoring.
  • Utilize QC tools such as Call Audit Pro, Call Calibration Tool, and Call Monitoring Tool for efficient quality control processes.
  • Collaborate with the team to resolve issues related to call quality.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Quality Analyst roles with real interview advice

Top ICCS Quality Analyst Interview Questions

Q1. if I give a topic to you could you explain about 2 minutes continuously
Q2. How do you Reset Admin Password, how to install windows os remotly.
Q3. How would you explain technical details to a non- technical audience?
View all 16 questions

What people at ICCS are saying

2.4
 Rating based on 21 Quality Analyst reviews

Likes

I dont like anything in Iccs

Dislikes

I DISLIKE EVERYTHING IN ICCS

  • Salary - Bad
  • +6 more
Read 21 Quality Analyst reviews

Quality Analyst salary at ICCS

reported by 65 employees with 1-5 years exp.
₹1.4 L/yr - ₹3.4 L/yr
47% less than the average Quality Analyst Salary in India
View more details

What ICCS employees are saying about work life

based on 727 employees
51%
44%
70%
97%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

ICCS Benefits

Job Training
Soft Skill Training
Cafeteria
Work From Home
Team Outings
Health Insurance +6 more
View more benefits

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ICCS Mumbai Office Location

View all
Mumbai Office
ICCS Ltd, Unit P-136, 4th Floor, Building-Q5,M.N.D.C, Aurum PropTech Limited, MBP, Mahape, Ghansoli, Navi Mumbai – 400710 Mumbai
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