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24 ICCS Jobs
Quality Analyst
ICCS
posted 3d ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Roles and Responsibilities
- Conduct quality checks on calls to ensure adherence to process standards.
- Perform call audits and analysis to identify areas for improvement.
- Participate in calibration sessions with team members to maintain consistency in quality monitoring.
- Utilize QC tools such as Call Audit Pro, Call Calibration Tool, and Call Monitoring Tool for efficient quality control processes.
- Collaborate with the team to resolve issues related to call quality.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Quality Analyst roles with real interview advice
What people at ICCS are saying
Rating based on 20 Quality Analyst
reviews
Anonymous · Customer Success, Service & Operations
in Mumbai
Likes
I dont like anything in Iccs
Dislikes
I DISLIKE EVERYTHING IN ICCS
- Salary - Bad
+6 more
Quality Analyst salary at ICCS
reported by
63
employees
with 1-5
years exp.
₹1.7
L/yr - ₹3.4
L/yr
47%
less
than the average Quality Analyst Salary in India
View more details
What ICCS employees are saying about work life
based on 713 employees
Strict timing
Monday to Saturday
No travel
Day Shift
ICCS Benefits
View more benefits
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ICCS Mumbai Office Location
Mumbai Office
ICCS Ltd, Unit P-136, 4th Floor, Building-Q5,M.N.D.C, Aurum PropTech Limited, MBP, Mahape, Ghansoli, Navi Mumbai – 400710
Mumbai
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