Quality Analyst

Immediate Opening _ Quality Analyst Escalation Email process _ Mumbai

• Experience of min 2 to 7 years in BPO.
• Should have been as a Quality analyst for at least 1 year in similar role.
• Should have experience into Escalation Management and Social Media
• Should have International Experience
• Social Media customer service background is preferred.
• Implementing Quality Monitoring Standards & Monitoring ID
• Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
• Hands on experience in 7QC tools, RCA
• Good Communication Mandate
• Should be flexible to work in 24/7 rotational shift
• Graduation Mandate (Any Stream)

Note: "Interested candidate can drop your resume to the below mentioned Email id or WhatsApp Number "

Email- Bhawnas1@hexaware.com

Contact - 6260351725 Bhawna

Regards

Bhawna