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28 ICCS Jobs

GM WFM

8-12 years

₹ 9 - 14L/yr

Noida

1 vacancy

GM WFM

ICCS

posted 5hr ago

Job Description

Roles and Responsibilities

  • Manage workforce management (WFM) operations for efficient scheduling and resource allocation.
  • Collaborate with stakeholders to identify process improvements and implement changes that drive efficiency gains.
  • Develop and maintain capacity plans to meet business requirements, utilizing tools like IEX and Power BI.
  • Provide MIS reporting on WFM metrics, including headcount analysis and performance tracking.
  • Ensure compliance with regulatory requirements and internal policies related to staffing levels.

Desired Candidate Profile

  • 8-12 years of experience in WFM or similar role in BPO/BPM industry.
  • MBA/PGDM degree from a reputable institution.
  • Strong understanding of Capacity Planning, Scheduling, Resource Planning, Workforce Management principles.
  • Proficiency in using IEX software for demand forecasting and planning.

Employment Type: Full Time, Permanent

Read full job description

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What people at ICCS are saying

General Manager salary at ICCS

reported by 3 employees with 17 years exp.
₹13.2 L/yr - ₹18 L/yr
56% less than the average General Manager Salary in India
View more details

What ICCS employees are saying about work life

based on 725 employees
51%
44%
70%
97%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

ICCS Benefits

Job Training
Soft Skill Training
Cafeteria
Work From Home
Team Outings
Health Insurance +6 more
View more benefits

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ICCS Noida Office Locations

View all
Noida Office
Headquarter
A-91, A Block, Sector 2, Noida, Uttar Pradesh 201301, India Noida
View on map
Noida, Uttar Pradesh Office
A-100, Sector 58, Noida 201301 Noida, Uttar Pradesh

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