Workforce management Supervisor/Manager

About the team-

You will be a part of WFM Team

What You Will Be Doing

Strong WFM domain knowledge should be able to creates /overview capacity plans, staffing/FTE forecasts, pricing scenarios and other analyses required by management. 

Serves as escalation point for issues beyond operations analysts authority; resolves conflicts involving scheduling, resources, or technical issues. 

Gather, analyze, prepare and summarizes recommendations for Long term plan on HC, minutes from a strategy perspective both long term & Short term, researches and compiles data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations, Tracks revenue and Opex on a monthly basis, comparing actual to forecasted figures and makes necessary adjustments. 

Prepares reports for management summarizing results of research, analyses and evaluation of any discrepancies.

Forecasting and Budgeting- Liaison with Ops and other stakeholders to seek forward looking guidance, To vet and validate inputs and build forecasting model in excel, Assist in providing business analytics and insights using various operations levers, Familiar with operation levers such as utilization, Occupancy, Attrition, hiring. 

Drive initiatives on profitability improvement through automation, To fulfill any other Adhoc requests that came by on a monthly basis. 

Ability to work within deadlines & strict timeframes, strong analytical and problem-solving skills, excellent time management skills, excellent verbal and written communication skills, strong interpersonal and relationship management skills, ability to work productively in a fast-paced call center environment, multi-task and detail-oriented with ability to work with little supervision.

What you bring:

• Good communication skills, verbal and written.
• Ability to interact effectively with executive level clients
• Relevant Project Management experience in requisite domains (Banking and Payments preferably) for Global Clients across US geographies
• Strong proven client management skills, with the ability to facilitate and influence stakeholders,
• An ability to manage workload, with minimal direction, a self-starter with a strong sense of proactivity.
• Relevant experience in change management within large, high profile, high value, and complex transition programs.
• Strong knowledge of the Banking and Payment Industry tools, applications and Processes.
• Working knowledge of Risk and Compliance guidelines.
• Ability to set clear expectations, manage team performance and build high morale among team members
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature.
• Graduate

What do we offer you-

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities