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46 IKS Health Jobs

Workforce Management Lead - Planner

4-9 years

Navi Mumbai

1 vacancy

Workforce Management Lead - Planner

IKS Health

posted 7d ago

Job Role Insights

Fixed timing

Job Description

Profile Descripion:


Workforce Management professional specializing in staff planning, capacity forecasting, and operational efficiency, ensuring optimal resource utilization while meeting business objectives and service level goals.


Roles and Responsibilities:

  • Extensive knowledge of Workforce Management methodologies with key focus on staff planning, scheduling and stakeholder management.
  • Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions.
  • Analyse historical volumes and create long term staffing plans keeping in mind Service Level goals, Operational Flexibility and Cost Effectiveness.
  • Maintain headcount reporting, attrition tracking and trends for all businesses.
  • Continuously monitor and adjust forecasts according to changes in demand along with identifying potential risks to capacity and proactively create a contingency plan.
  • Collaborating with Command Center and Operation teams to gauge current business trends on shrinkage and productivity to enhance planning models.
  • Excellent written and verbal communication skills required.

Employment Type: Full Time, Permanent

Read full job description

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What people at IKS Health are saying

What IKS Health employees are saying about work life

based on 2.3k employees
65%
83%
67%
65%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

IKS Health Benefits

Cafeteria
Free Transport
Job Training
Health Insurance
Soft Skill Training
Work From Home +6 more
View more benefits

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