RCM Training Associate Manager (PP&CB)

Key Responsibilities

1. Responsible for New Hire Training for all levels hired (Agents to Supervisors)
2. Conduct training in preprocess, process and systems to help employees perform their job effectively and efficiently
3. Is required to be upto date will all changes in the eco system ( US Healthcare, Compliance, Payor guidelines, Specialty guidelines )
4. Will be responsible for the new employee performance till the end of OJT (On the job training)
5. Accountable for meeting the training metrics like yield, Speed to proficiency etc.
6. Identification of ongoing training needs and conduct the required training to Support Ops team meet the client SLAs
7. Is required to create / modify / update the content for all training needs (New hire, ongoing, supervisor)
8. Should be able to identify upskilling requirement and initiate content creation either for ILT (Instructor Led Training) or E Learning
9. Being the custodian of all knowledge requirements, will be actively participating in all transition activities
10. Will be the client interface for all knowledge related discussions and should be able to gain a consultant position
11. Should be well versed in SOP creation, documentation, preparing process flows

Desired Candidate Profile Required Qualifications

1. Graduate/Post-Graduation in any discipline
2. Should have minimum 5 years of experience in Revenue Cycle management especially Payment Posting and Credit Balance
3. Should understand the entire life cycle of a claim from Provider, Payor and Patient side to be able to identify gaps and set up training sessions
4. Excellent written and oral communication skills
5. TTT ( Train The Trainer ) certification is preferred
6. Understand the concepts for creating E Leaning modules
7. Must have working knowledge of MS office / similar tools
8. Should be willing to work in shifts and travel within India for short/extended periods

If interested, please share your updated resume on shivani.tripathi@ikshealth.com