RCM Process Trainer (Pre Auth)

Profile Description:

This position is for a Process Trainer to enhance the Domain expertise of individual employees by designing and conducting training programs that will boost employees workplace performance in alliance with company's core values.
Key Responsibilities:

1. Responsible for New Hire Training for all levels hired (Agents to Supervisors)
2. Conduct training in pre-process, process and systems to help employees perform their job effectively and efficiently
3. Is required to be up-to-date will all changes in the eco-system (US Healthcare, Compliance, Payor guidelines, Specialty guidelines)
4. Will be responsible for the new employee performance till the end of OJT (On the job training)
5. Accountable for meeting the training metrics like yield, Speed to proficiency etc.
6. Identification of ongoing training needs and conduct the required training to Support Ops team meet the client SLAs
7. Should be able to identify upskilling requirement and initiate content creation either for ILT (Instructor Led Training) or E-Learning
8. Being the custodian of all knowledge requirements, will be actively participating in all transition activities

Required Qualifications:

1. Graduate in any discipline
2. Should have minimum 2+ years of experience in Revenue Cycle management (Prior Authorization specifically)
3. Should understand the entire life cycle of a claim from Provider, Payer and Patient side to be able to identify gaps and set up training sessions
4. Should have in-depth knowledge of at least 2 3 different specialties (like cardiology, Radiology, Anesthesia, Internal Med, Multi-Specialty)
5. Excellent written and oral communication skills
6. Must have working knowledge of MS office / similar tools
7. Should be willing to work in shifts and travel within India for short / extended periods