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106 IGT Solutions Jobs

Team Leader - Operations || Content Moderation Experience

1-6 years

₹ 3 - 5L/yr

Gurgaon / Gurugram

10 vacancies

Team Leader - Operations || Content Moderation Experience

IGT Solutions

posted 19hr ago

Job Description

the Led

Role Summary
We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team of content moderators, overseeing performance management, and ensuring high-quality standards are met for content moderation services. The ideal candidate will have a background in team management, content moderation, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements.

What You Would Be Doing?

  • Team Leadership & Management: Leading and managed a team of 1520 content moderators to ensure optimal performance in line with quality and productivity metrics.
  • Performance Monitoring & Coaching: Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance.
  • Escalation Handling: Providing floor support and handling escalations to ensure swift resolution of complex content moderation issues.
  • Process Improvement: Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction.
  • Training & Development: Coaching new team members and continuously working to enhance the skills of existing team members.
  • Client & Stakeholder Interaction: Collaborating with clients to understand expectations and ensure content moderation standards are met, fostering strong relationships with both internal and external stakeholders.
  • Target Management: Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) and achieving content moderation goals.
  • Reporting & Documentation: Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients.
  • Content Moderation Expertise: Applying knowledge of Trust and Safety protocols to ensure content is reviewed in line with community standards and compliance guidelines.

Qualifications

  • Education: Graduate in any discipline.
  • Experience: At least 2+ years of experience in content moderation, with at least 1 year of experience managing teams.
  • Skills:
    • Strong leadership and supervisory abilities.
    • Excellent written and verbal communication skills in English.
    • Strong problem-solving and analytical skills.
    • Ability to handle escalations and complex content issues.
    • Proficiency in MS Office, particularly Excel.
    • Familiarity with content moderation guidelines and best practices in the industry.

Whats Expected

  • Proven ability to manage and lead a high-performing team in a fast-paced environment.
  • Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions.
  • Strong communication and relationship-building skills with clients and internal stakeholders.
  • Ability to work effectively in a 24x7 work environment and manage stretch targets.

What Are You Signing Up For?

  • Competitive salary
  • Health and wellness programs
  • Career advancement opportunities
  • Comprehensive career development programs
  • Promising career progression within a global company
  • A dynamic, world-class work culture that values innovation and teamwork

If you are passionate about content moderation, team management, and driving performance in a rapidly evolving environment, we would love to hear from you.

To Apply:
Please share your resume with sonam singh at sonam.singh1@igtsolutions.com or Call @ 9953150816


Employment Type: Full Time, Permanent

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IGT Solutions Interview Questions & Tips

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Top IGT Solutions Team Lead Operations Interview Questions

Q1. How will you handle irate customer
Q2. Do you have any travel knowledge?
Q3. What do you know about social media?
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What people at IGT Solutions are saying

3.5
 Rating based on 56 Team Lead Operations reviews

Likes

All are good here

  • Skill development - Excellent
  • +4 more
Dislikes

All are good only impacted 6 days working because in one week off it's difficult to handle house work as well our refreshment plan for outing or think about future growth else family is staying Noida so prefer to Noida else week off should be 2 days in a week meal service missing

Read 56 Team Lead Operations reviews

Team Lead Operations salary at IGT Solutions

reported by 191 employees with 2-8 years exp.
₹1.2 L/yr - ₹6.5 L/yr
32% less than the average Team Lead Operations Salary in India
View more details

What IGT Solutions employees are saying about work life

based on 2.7k employees
66%
65%
71%
65%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

IGT Solutions Benefits

Cafeteria
Job Training
Free Transport
Work From Home
Soft Skill Training
Health Insurance +6 more
View more benefits

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IGT Solutions Gurgaon / Gurugram Office Location

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Gurugram Office
Headquarter
InterGlobe Technologies, 2nd floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurgaon Road, Dhundahera Gurugram
Haryana 122016

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