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287 Honeywell Technology Solutions Jobs
Cust Exp Professional
Honeywell Technology Solutions
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Monitor and handle P2 customer contracts for ISLC Team
- Be the customer contact and representative for Customer Support ( CS ) related matters within the ISLC team
- Interface with internal customers when necessary for problem solving and/or questions related to the P2 contract data
- incoming orders for spare parts and pending backlog
- Responsible for handling incoming rush orders, from receiving in special mailbox, to warehouse communication, until final arrival at the external customer, including updating all systems and necessary communication
- Act on all order issues till resolved
- Train, coach and provide operational support on CS related matters to other team members
- Take the lead in improving CS related processes and performance
- Monitor and act on ISLC mailbox communication
- Ensure timely update of Material master data in SAP
- Tracking of Data related to changes in P2 customer contracts & Material master data
- Responsible for providing regular overview and progress reports to team lead to monitor performance
- Responsible for up to date work process and procedure documentation for CS
- Responsible for providing results out of assigned additional ad-hoc tasks and quality checks
- Participate in team meetings and improvement projects, reporting results to team lead
- Participate in all trainings that are related with the day2day operations
- Follow safety rules & regulations
- Contribute to continuous performance excellence
- Back up team members as required per team plan and agreement
Job Specifications: General
- High level of coordination experience and working within complex environments is preferred, with excellent communications skills and the ability to work within a Global team.
Education / Qualifications
- Graduate in any discipline
- Microsoft Office Intermediate
- SAP working experience essential
Experience
- Minimum Four years of Experience in a similar role
Professional Skills / Knowledge
- Commitment to customer satisfaction
- Good communication - both verbal and written
- Self-motivated and the ability to work independently without supervision
- The ability to work under pressure and make decisions
- A strong commitment to safety and a safe working environment
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Honeywell Technology Solutions Benefits
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