Lead Cust Exp Specialist

Serve as the primary customer contact for your assignedportfolio of accounts and ensure all customer needs and expectations are met.You will respond to inbound customer calls and email regarding order inquiry asto ship dates, problems, order changes, repairs and RMAs. You will assistother customer service associates with administrative duties. You willcommunicate with other departments such as Technical Support, Logistics,Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customerissues. You will support ordering processing including order entry, expeditingorders, change orders, returns, monitoring order status and resolvingdiscrepancies.

Key Responsibilities

Order Entry & PO Placement: Ensure good documentcontrol;
Customer order processing in ERP system (SAP);
Generate standard sales orders;
Requisitioning parts, materials, services;
Buyer experience / PO placement complete process
Coordination with all ISC factory for material readiness and expediting
Creation/extension materials and maintain price list;
Follow credit approval process (including dispute resolution);
Customer master data set up & management;
Execute Approved Special Pricing correction;
Order acknowledgements sent to customers and channel partners;
Coordinate goods receipt of orders on delivery and out bound deliveries;
Enables communication flow between customer and our ISC units.
Share regular updates on Order Booking/Revenue with business
Attend Weekly Revenue Pulse calls with Business and Finance.
Logistics : Coordinating withFreight forwarder for material pick and have complete knowledge on import andcustoms clearance
Coordinating with our ISC units for arranging deliveries;
Follow up activities for customer invoicing to ensure better cash flow;
Expedites (work with planning, manufacturing, engineering, manufacturing,supply chain, & customer);
Outbound & return logistics issues.
Invoicing :
Coordination for costinvoice from factory;
Customer invoicing;
Customer creditnotes.
DataAnalytics:
Daily/Weekly/Monthlyreporting
GreatExcel/Macro/VBA skills
Analyze data for business and internal teams
Skills
Eager to learn and work in a changing and fast growingenvironment
Customer and action oriented
Self-motivated with good communication skills
Strong team player with positive outlook
Proven organizational and self-motivation abilities
Ability to interact with a wide variety of customers invarious countries
Has a hands on approach
Interpersonal skills
Oral & written communication at all levels
English Fluent
Other Asia languages a plus
Willing to work in aggressive volatile environment
Open for any shift(preferably 9:30am 6:30pm)
Knowledge :
Understands how different functions within his/her ownorganization interrelate to each other
Understands and is familiar with the Honeywell values
Understands the importance of health and safety in theworkplace
Knowledge of Siebel/ SAP/Salesforce
Good standard of ability with Microsoft Officeapplications
Good experience in Excel/Macro/VBA is required