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Hilton

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4.3

based on 496 Reviews

204 Hilton Jobs

Reservations Agent

HILTON

4.3

based on 496 Reviews

0-2 years

Surat

1 vacancy

Reservations Agent

Hilton

posted 14hr ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Salesforce Hotel Management Java Hospitality

+ 13 more

Job Description

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guests expectation
Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skill

Employment Type: Full Time, Permanent

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What people at Hilton are saying

4.5

Rating based on 5 Reservation Agent reviews

Anonymous · Content, Editorial & Journalism in Lonavla

Likes

Good place to work and mostly it depends on management of any franchise hotel and this Hilton shillim management is not up to mark and learning standard does not match to the level of Hilton standard.