Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

Hilton

Compare

4.3

based on 497 Reviews

207 Hilton Jobs

Director of Operations-Conrad

HILTON

4.3

based on 497 Reviews

4-10 years

Bangalore / Bengaluru

1 vacancy

Director of Operations-Conrad

Hilton

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Costing Operations Hospitality Front Office

+ 4 more

Job Description

As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:

Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, CD, DOF DHR.
In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Spa as well as Food Safety.
Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
Train and implement Hilton standards and related departmental regulations.
Conduct routine inspections of all areas of the hotel to ensure that the hotel s hardware and software are in optimum condition.
Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Hilton standards, safety procedures and guest experience.
Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services.
Manage all direct reports professionally, encouraging good teamwork and operations.
Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report
Conduct regular Operations meetings including all direct reports.
Supervise team members performance and grooming daily.
Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws.
Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, SEP, QA, turnover, etc.
Work with the CD and FB Managers to ensure that all aspects of FB is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
Assist the CD in establishing (with CC Sales) an efficient and competitive CC strategy and pricing.
Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
Evaluate competitors products and price policies twice a year.
Ensure that VIP guests receive the care and service they deserve every day.
Adhere to the hotel s security and emergency policies and procedures.
Assist the General Manager in all activities and functions related to the daily operations of the hotel.
Complete relevant tasks assigned by the General Manager.
Acting deputy in the General Manager s absence.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Director of Operations serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,

Employment Type: Full Time, Permanent

Read full job description

Prepare for Director of Operations roles with real interview advice