AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
214 Hilton Jobs
Front Office Associate
Hilton
posted 23hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
What will I be doing?
As Front Office Associate, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Coordinator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Assist the Front Office Manager with daily Front Office operations
- Provide prompt service and actively seek opportunities to drive Guest satisfaction
- Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
- Manage, resolve or escalate any and all Guest complaints quickly
- Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
- Attend all Front Office meetings
- Act in accordance with fire, health and safety regulations and follow the correct procedures when required
- Serve your role and Team in an environmentally-conscience manner
What are we looking for?
Front Office Associate serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous customer service experience within the hotel/leisure/retail sector
- Excellent interpersonal and communication skills
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- High level of IT proficiency
Employment Type: Full Time, Permanent
Read full job description What people at Hilton are saying
Front Office Associate
0-2 Yrs
₹ 2.5 - 3L/yr (AmbitionBox estimate)
Chennai, Gurgaon / Gurugram
Food and Beverage Manager
10-12 Yrs
₹ 10.3 - 10L/yr (AmbitionBox estimate)
New Delhi, Hyderabad / Secunderabad
Recently Viewed
Share an Interview