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Hilton

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4.3

based on 495 Reviews

209 Hilton Jobs

Front Office Apprentice

HILTON

4.3

based on 495 Reviews

0-1 years

Panaji

1 vacancy

Front Office Apprentice

Hilton

posted 15hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Hotel Management Hospitality Front Office Credit Cards Property Management

+ 2 more

Job Description

As Front Office Apprentice, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. A Front Office Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Ensure accurate and efficient running of reception including check in/out procedures
Respond to Guest queries in a timely and efficient manner
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
Demonstrate a high level of customer service at all times
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Understand correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Answer switchboard calls, as required
Ensure all Guest deliveries and messages are received effectively and efficiently
Act in accordance with fire, health and safety regulations and follow the correct procedures when required
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Attend appropriate training courses, when required
Follow and adhere to company brand standards
Assist other departments wherever necessary and maintain good working relationships with Team Members
Work with your Manager to identify a specific project to complete during your internship placement

What are we looking for?

Front Office Apprentice serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: