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210 Hilton Jobs

Guest Relations Executive

1-6 years

Bangalore / Bengaluru

1 vacancy

Guest Relations Executive

Hilton

posted 14hr ago

Job Description

As Guest Experience Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Experience Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
  • Oversee the entire Guest Service/Front Office operation to maintain high standards
  • Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brands loyalty scheme
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Set departmental objectives, work schedules, budgets, policies, and procedures
  • Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain good communication and working relationships with all hotel departments
  • Monitor staffing levels to meet cover business demands
  • Conduct monthly communication meetings and produce minutes
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Guest Service team
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Assist with other departments, as necessary
What are we looking for?

Guest Experience Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,

Employment Type: Full Time, Permanent

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What people at Hilton are saying

5.0
 Rating based on 1 Guest Relation Executive review

Likes

Everything great really good

  • Salary - Excellent
  • +6 more
Dislikes

Not bad ...all good

Read 1 Guest Relation Executive review

Guest Relation Executive salary at Hilton

reported by 4 employees with 1-3 years exp.
₹2.1 L/yr - ₹3 L/yr
At par with the average Guest Relation Executive Salary in India
View more details

What Hilton employees are saying about work life

based on 496 employees
68%
50%
44%
90%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Hilton Benefits

Cafeteria
Free Food
Job Training
Soft Skill Training
Health Insurance
Free Transport +6 more
View more benefits

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