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201 Hilton Jobs
Guest Relations Executive
Hilton
posted 19d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As Guest Experience Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Experience Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Oversee the entire Guest Service/Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brands loyalty scheme
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
- Maintain good communication and working relationships with all hotel departments
- Monitor staffing levels to meet cover business demands
- Conduct monthly communication meetings and produce minutes
- Manage staff performance issues in compliance with company policies and procedures
- Recruit, manage, train and develop the Guest Service team
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
What are we looking for?
Guest Experience Manager serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,
Employment Type: Full Time, Permanent
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What people at Hilton are saying
Rating based on 1 Guest Relation Executive
review
Anonymous · Food, Beverage & Hospitality
in Jaipur
Likes
Everything great really good
- Salary - Excellent
+6 more
Dislikes
Not bad ...all good
Guest Relation Executive salary at Hilton
reported by
4
employees
with 1-3
years exp.
₹2.1
L/yr - ₹3
L/yr
At
par with the average Guest Relation Executive Salary in India
View more details
What Hilton employees are saying about work life
based on 500 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Hilton Benefits
View more benefits
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