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22 Lyfe Hotels Jobs

Guest Relation Executive

3-5 years

Bhubaneswar

1 vacancy

Guest Relation Executive

Lyfe Hotels

posted 5mon ago

Job Description

Key Responsibilities:
1. Guest Engagement and Assistance:
  • Warmly greet arriving guests and bid farewell to departing guests, ensuring a personalized and memorable welcome/farewell.
  • Actively engage with guests, inquire about their needs, and provide assistance and information about hotel facilities, services, and local attractions.
2. VIP and Corporate Guests Management:
  • Identify VIP and corporate guests and provide special attention and services as required.
  • Develop and maintain strong relationships with corporate clients and regular guests.
3. Guest Issue Resolution:
  • Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring a satisfactory resolution.
  • Collaborate with relevant hotel departments to address guest issues effectively.
4. Guest Services Coordination:
  • Coordinate and fulfill special guest requests, including room preferences, amenities, and transportation arrangements.
  • Facilitate reservations for hotel services such as dining, spa, or business facilities.
5. Guest Feedback Management:
  • Proactively seek guest feedback and reviews during their stay, encouraging positive online reviews and addressing negative feedback.
  • Compile and report guest feedback to relevant departments for continuous improvement.
6. Events and Special Occasions:
  • Assist guests in planning and organizing special events, meetings, or celebrations within the hotel.
  • Ensure that all arrangements meet or exceed guest expectations.
7. Loyalty Programs and Recognition:
  • Promote and enrol guests in the hotels loyalty programs.
  • Recognize and reward repeat guests with personalized amenities and special privileges.
8. Communication and Reporting:
  • Maintain effective communication with various hotel departments, including front office, housekeeping, FB, and management.
  • Prepare regular reports on guest interactions and feedback for management review.
9. Upselling and Revenue Enhancement:
  • Identify opportunities to upsell room upgrades, services, and amenities to enhance the guest experience and increase revenue.
10. Safety and Security:
  • Ensure the safety and security of guests and their belongings.
  • Be knowledgeable about and adhere to hotel security and emergency procedures.
Qualifications:
  • Bachelors degree in Hotel Management or a related field (preferred).
  • Previous experience in guest relations, hospitality, or customer service.
  • Excellent interpersonal and communication skills.
  • Proficiency in multiple languages.
  • Strong problem-solving abilities and adaptability.
  • Ability to remain calm and professional in high-pressure situations.
  • Familiarity with hotel management software and reservation systems.
  • Customer-centric mind-set and a passion for providing exceptional service.
Thank you for submitting your application! We will get back to you shortly.

Employment Type: Full Time, Permanent

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What people at Lyfe Hotels are saying

Lyfe Hotels Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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