Guest Relations Manager

Education and Experience

High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Managing Guest Services and Front Desk Operations

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Supports implementation of the customer recognition/service program, communicating and ensuring the process.

Understands and complies with loss prevention policies and procedures.

Provides services that are above and beyond for customer satisfaction and retention.

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.