Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

Hilton

Compare

4.3

based on 500 Reviews

Video summary

199 Hilton Jobs

Reservation Manager

HILTON

4.3

based on 500 Reviews

5-8 years

New Delhi, Hyderabad / Secunderabad

1 vacancy

Reservation Manager

Hilton

posted 11d ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Hospitality Showroom Reservation Crisis Management Guest Service

+ 2 more

Job Description

The Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.

What will I be doing

As the Reservations Manager, you will be responsible for performing the following tasks to the highest standards:

Make sure all team members complete the Hilton University courses and pass the tests.

Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities as well as the service standards and requirements.

Assist the Commercial Director / Revenue Manager to complete the hotel budget and forecast.

Maximize room sales and revenue for the hotel, prioritizing up-selling.

Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.

Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.

Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.

Always maintain a sales attitude, not losing any sales opportunity in the hotel.

Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.

Note any changes in the main guest sources and market and report the trends changes to the Revenue Manager and Commercial Director.

Make sure all commissions are correct and followed-up on promptly.

Make sure all reject business is filed with the reasons.

Ensure that all correspondence has been filed accordingly, with correct and updated information.

Comply to the hotel credit policy and make sure all forecast revenues are met.

Comply with set rooms supply and price control.

Maintain and update guests information and sales data by reservation procedures.

Maintain high level guest service standards.

Ensure all information input is correct.

Keep close attention to team members requirements, including attention to every team member s workload and duties, to fulfil operation needs.

Maintain clean and tidy work areas at all times.

Comply with all company policies relating to reservations.

Comply with all systems and procedures as laid down by the hotel.

Prioritize the quality of reservations.

Strictly follow brand standards.

Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations.

Carry out any other reasonable duties and responsibilities as assigned.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, b

Employment Type: Full Time, Permanent

Read full job description

Prepare for Reservation Manager roles with real interview advice