Upload Button Icon Add office photos

Hilton

Compare button icon Compare button icon Compare
filter salaries All Filters

205 Hilton Jobs

Reservation Manager

5-8 years

New Delhi, Hyderabad / Secunderabad

1 vacancy

Reservation Manager

Hilton

posted 7d ago

Job Role Insights

Flexible timing

Job Description

The Reservations Manager is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.
What will I be doing
As the Reservations Manager, you will be responsible for performing the following tasks to the highest standards:
Make sure all team members complete the Hilton University courses and pass the tests.
Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities as well as the service standards and requirements.
Assist the Commercial Director / Revenue Manager to complete the hotel budget and forecast.
Maximize room sales and revenue for the hotel, prioritizing up-selling.
Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
Always maintain a sales attitude, not losing any sales opportunity in the hotel.
Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
Note any changes in the main guest sources and market and report the trends changes to the Revenue Manager and Commercial Director.
Make sure all commissions are correct and followed-up on promptly.
Make sure all reject business is filed with the reasons.
Ensure that all correspondence has been filed accordingly, with correct and updated information.
Comply to the hotel credit policy and make sure all forecast revenues are met.
Comply with set rooms supply and price control.
Maintain and update guests information and sales data by reservation procedures.
Maintain high level guest service standards.
Ensure all information input is correct.
Keep close attention to team members requirements, including attention to every team member s workload and duties, to fulfil operation needs.
Maintain clean and tidy work areas at all times.
Comply with all company policies relating to reservations.
Comply with all systems and procedures as laid down by the hotel.
Prioritize the quality of reservations.
Strictly follow brand standards.
Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations.
Carry out any other reasonable duties and responsibilities as assigned.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, b

Employment Type: Full Time, Permanent

Read full job description

Prepare for Reservation Manager roles with real interview advice

Top Hilton Reservation Manager Interview Questions

Q1. Which hands are very love food preference?
Q2. Which countries' foods are very healthy?
Q3. Do you prefer to eat healthy food?
View all 11 questions

What people at Hilton are saying

What Hilton employees are saying about work life

based on 500 employees
68%
50%
44%
90%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Hilton Benefits

Cafeteria
Free Food
Job Training
Soft Skill Training
Health Insurance
Free Transport +6 more
View more benefits

Compare Hilton with

Marriott International

4.2
Compare

AccorHotels

4.4
Compare

Ihg Group

3.9
Compare

Wyndham Hotel Group

4.1
Compare

Hyatt Regency

4.1
Compare

Radisson Hotels

4.1
Compare

Oberoi Group of Hotels

4.1
Compare

Taj Hotels Resorts and Palaces

4.2
Compare

ITC Hotels

4.1
Compare

Lemon Tree Hotels

4.2
Compare

Oyo Rooms

3.3
Compare

Mahindra Holidays & Resorts

3.5
Compare

Devyani International

3.9
Compare

Burger King

3.8
Compare

JW Marriott

4.2
Compare

Pizza Hut

3.9
Compare

THE LEELA PALACES HOTELS & RESORTS

4.0
Compare

The Lalit

3.6
Compare

Crowne Plaza

4.0
Compare

Holiday Inn

3.9
Compare

Similar Jobs for you

Reservation Manager at HILTON

Bangalore / Bengaluru

1-5 Yrs

₹ 3-7 LPA

Reservations Executive at HILTON

New Delhi, Hyderabad / Secunderabad

2-7 Yrs

₹ 5-10 LPA

Reservations Executive at Radisson Hotel Group

Shimla

0-4 Yrs

₹ 1-4 LPA

Reservation Associate at Marriott

Kolkata, Mumbai + 5

1-4 Yrs

₹ 3-6 LPA

Reservation Manager at Embrace Hotels

New Delhi

2-5 Yrs

₹ 5-9 LPA

Assistant Revenue Manager at HILTON

Jaipur

2-5 Yrs

₹ 5-9 LPA

Revenue Manager at HILTON

Pune

3-8 Yrs

₹ 5-10 LPA

Assistant Reservation Manager at Royal Orchid Hotels Ltd.

Bangalore / Bengaluru

5-10 Yrs

₹ 7-12 LPA

Busi at Riya Group

Gurgaon / Gurugram, Delhi/Ncr

2-7 Yrs

₹ 2-6 LPA

Food & Beverage Manager at InterContinental Hotels Group (India) Pvt. Ltd

Kolkata, Mumbai + 5

7-12 Yrs

₹ 9-14 LPA

Reservation Manager

5-8 Yrs

New Delhi, Hyderabad / Secunderabad

7d ago·via naukri.com

Sales Manager

2-7 Yrs

Jaipur

19hr ago·via naukri.com

Assistant Director of Sales (Corporate)

5-8 Yrs

Bangalore / Bengaluru

19hr ago·via naukri.com

Guest Experience Director

2-3 Yrs

Bangalore / Bengaluru

19hr ago·via naukri.com

Admin Executive (EA To GM)

2-3 Yrs

Pune

19hr ago·via naukri.com

Sous Chef - Western

5-10 Yrs

Bangalore / Bengaluru

19hr ago·via naukri.com

Guest Relations Executive

1-6 Yrs

Jaipur

19hr ago·via naukri.com

Finance Executive - (F&B Controller)

6-8 Yrs

Bangalore / Bengaluru

19hr ago·via naukri.com

Purchases Manager

2-7 Yrs

Bangalore / Bengaluru

19hr ago·via naukri.com

Finance Associate

4-6 Yrs

Jaipur

19hr ago·via naukri.com
write
Share an Interview