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653 Marriott International Jobs

Reservation Associate

1-4 years

₹ 2.4 - 3.8L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Reservation Associate

Marriott International

posted 12d ago

Job Role Insights

Flexible timing

Job Description

Process all reservation requests, changes, and cancellations received by phone, fax, or mail

Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate

Explain guarantee, special rate, and cancellation policies to callers

Accommodate and document special requests

Answer questions about property facilities/services and room accommodations

Follow sales techniques to maximize revenue

Communicate information regarding designated VIP reservations

Input and access data in reservation system

Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department

Oversee accuracy of room blocks and reservations

Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups

Set-up proper billing accounts according to Accounting policies

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees

Comply with quality assurance expectations and standards

Read and visually verify information in a variety of formats

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS
Education: High school diploma or GED equivalent

Related Work Experience: At least 1 year of related work experience

Supervisory Experience: No supervisory experience

License or Certification: None
Marriott International is an equal opportunity employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law


Employment Type: Full Time, Permanent

Read full job description

Prepare for Reservation Associate roles with real interview advice

Top Marriott International Reservation Associate Interview Questions

Q1. What are the types of pasta.name different types of milk
Q2. What are the different types of coffees
Q3. Give me an example of situation handling
View all 39 questions

What people at Marriott International are saying

4.5
 Rating based on 9 Reservation Associate reviews

Likes

Office atmosphere was quiet good

  • Salary - Good
  • +3 more
Dislikes

When we need their support the quit

  • Job security - Poor
Read 9 Reservation Associate reviews

Reservation Associate salary at Marriott International

reported by 26 employees
₹2.3 L/yr - ₹4 L/yr
11% more than the average Reservation Associate Salary in India
View more details

What Marriott International employees are saying about work life

based on 1.3k employees
66%
52%
46%
87%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Marriott International Benefits

Cafeteria
Health Insurance
Job Training
Free Food
Soft Skill Training
Free Transport +6 more
View more benefits

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