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Marriott International

Compare

4.2

based on 1.3k Reviews

Video summary

624 Marriott International Jobs

Guest Relation Associate - Front Office

Marriott

4.2

based on 1.3k Reviews

0-2 years

Coimbatore

1 vacancy

Guest Relation Associate - Front Office

Marriott International

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Cost Management Hospitality Front Office Reservation Room

Job Description

Organize and coordinate group check-in/pre-registration procedures.

Sell a room/accommodation to guests without reservations.

Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations.

Block rooms in the computer, identify designated requirements.

Perform duplicate reservation checks.

Run and check daily reports/contingency lists.

Supply guests with directions and information.

Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.

Arrange transportation for guests/visitors.

Issue safe deposit boxes.

Count and secure bank at beginning and end of shift.

Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.

Assist management in motivating and coaching employees; serve as a departmental role model.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships; support team to reach common goals.

Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Stand, sit, or walk for an extended period of time.

Enter and locate information using computers/POS systems.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

Functional Areas: Hospitality

Read full job description

Prepare for Guest Relation Associate roles with real interview advice

What people at Marriott International are saying

4.7

Rating based on 3 Guest Relation Associate reviews

Anonymous · Food, Beverage & Hospitality

Likes

Company is so good

Skill development - Good

+5 more

Dislikes

Nothing to dislike

Salary - Poor

Read 3 Guest Relation Associate reviews

Guest Relation Associate salary at Marriott International

reported by 10 employees

₹1.2 L/yr - ₹2.4 L/yr

15% less than the average Guest Relation Associate Salary in India

View more details

What Marriott International employees are saying about work life

based on 1.3k employees

66%

54%

46%

88%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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