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Marriott International

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4.2

based on 1.3k Reviews

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654 Marriott International Jobs

Guest Relation Executive

Marriott

 · 

4.2

 based on 1.3k Reviews

0-2 years

Mumbai

1 vacancy

Guest Relation Executive

Marriott International

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Cost Management Financial Services Room

Job Description

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction.

  • Take and confirm reservations and cancellations.
  • Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
  • Respond to guest requests for special arrangements or services (eg, spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
  • Contact appropriate individual or department as necessary to resolve guest requests.
  • Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance.
  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • PREFERRED QUALIFICATIONS

    Education: High school diploma or G. E. D. equivalent.

  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None


    • Employment Type: Full Time, Permanent

    Functional Areas: Hospitality

    Read full job description

    Prepare for Guest Relation Executive roles with real interview advice

    Top Marriott International Guest Relation Executive Interview Questions

    Q1. What are the types of pasta.name different types of milk
    asked in Waitress interview
    View answers (6)
    Q2. What are the different types of coffees
    asked in Waitress interview
    View answers (4)
    Q3. Give me an example of situation handling
    asked in Executive/ Sr Executive - Administration interview
    View answers (4)
    View all 39 questions

    What people at Marriott International are saying

    5.0
     Rating based on 2 Guest Relation Executive reviews

    Likes

    I like our all staff 🥰🥰 company policy is excellent 👍👌

    • Salary - Excellent
      • +6 more
    Dislikes

    About some are doing personality 🙂

    Read 2 Guest Relation Executive reviews

    Guest Relation Executive salary at Marriott International

    reported by 11 employees with 1-5 years exp.
    ₹1.5 L/yr - ₹5.3 L/yr
    At par with the average Guest Relation Executive Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.3k employees
    66%
    54%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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