Guest Relation Associate Interview Questions and Answers

To suggest places for foreign guests, consider their interests, culture, and preferences. Provide a variety of options and offer personalized recommendations.

• Ask about their interests and preferences

• Consider their cultural background and offer relevant suggestions

• Provide a variety of options such as historical sites, local attractions, and popular restaurants

• Offer personalized recommendations based on their preferences

• Provide information about transportation, safety, and any ...read more

To handle an angry guest, it is important to remain calm, listen actively, empathize, apologize, offer a solution, and follow up.

• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with the guest's feelings

• Apologize sincerely for any inconvenience caused

• Offer a solution or alternative to resolve the issue

• Follow up with the guest to ensure their satisfaction