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Guest Relation Associate - Front Office

Marriott

 · 

4.2

 based on 1.3k Reviews

0-2 years

Coimbatore

1 vacancy

Guest Relation Associate - Front Office

Marriott International

posted 5mon ago

Job Role Insights

Key skills for the job

Cost Management Hospitality Front Office Reservation Room

Job Description

Organize and coordinate group check-in/pre-registration procedures.

  • Sell a room/accommodation to guests without reservations.
  • Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations.
  • Block rooms in the computer, identify designated requirements.
  • Perform duplicate reservation checks.
  • Run and check daily reports/contingency lists.
  • Supply guests with directions and information.
  • Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction.
  • Arrange transportation for guests/visitors.
  • Issue safe deposit boxes.
  • Count and secure bank at beginning and end of shift.
  • Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
  • Assist management in motivating and coaching employees; serve as a departmental role model.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships; support team to reach common goals.
  • Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Stand, sit, or walk for an extended period of time.
  • Enter and locate information using computers/POS systems.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds.
  • Perform other reasonable job duties as requested by Supervisors.
  • PREFERRED QUALIFICATIONS

    Education: High school diploma or G. E. D. equivalent.

  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: No supervisory experience. License or Certification: None


    • Employment Type: Full Time, Permanent

    Functional Areas: Hospitality

    Read full job description

    Prepare for Guest Relation Associate roles with real interview advice

    What people at Marriott International are saying

    4.7
     Rating based on 3 Guest Relation Associate reviews

    Likes

    Company is so good

    • Skill development - Good
      • +5 more
    Dislikes

    Nothing to dislike

    • Salary - Poor
    Read 3 Guest Relation Associate reviews

    Guest Relation Associate salary at Marriott International

    reported by 10 employees
    Lock Unlock
    ₹1.2 L/yr - ₹2.4 L/yr
    15% less than the average Guest Relation Associate Salary in India
    View more details

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