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Fusion CX
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Team Leader - Operations - Healthcare
Fusion CX
posted 7mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Team Management: Oversee daily activities of the team, and delegating and ensuring tasks are completed efficiently and effectively.
- Motivation & Goal Setting: Communicate clear instructions to team members. Drive team motivation to achieve and exceed organizational targets. Set a timeline and develop and implement strategies to meet these goals.
- Training & Development: Conduct training sessions to enhance team members skills in product knowledge, communication, and confidence. Empower them to maximize their potential.
- Performance Reviews: Conduct monthly and quarterly performance reviews to assess progress and provide constructive feedback.
- Operational Strategy: Manage the flow of day-to-day operations. Develop and manage timelines for project completion, monitor progress, and adjust strategies as needed to keep projects on track.
- Reporting: Create and distribute reports to update upper management on team performance and progress and contributing to the growth of the company by building and managing a successful team.
- Experience: Minimum of 1 year of documented experience as a team leader and experience in handling international customers and clients. Also, an ideal candidate for the team leader role must possess experience in customer experience or outbound roles. A background in healthcare will be an additional advantage.
- Skills: Exceptional verbal and written communication skills, strong organizational and leadership abilities, and skillful negotiating capabilities.
- Technical Proficiency: Computer literate with proficiency in relevant software and applications.
- Personal Qualities: Confidence, strong problem-solving skills, and the ability to create a motivating work environment.
Employment Type: Full Time, Permanent
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What people at Fusion CX are saying
Rating based on 18 Team Lead Operations
reviews
Anonymous · Customer Success, Service & Operations
in Howrah
A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all de..Read More
- Salary - Excellent
There's nothing to dislike here
Team Lead Operations salary at Fusion CX
What Fusion CX employees are saying about work life
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