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Engaged Employer

Fusion CX

Compare

3.5

based on 1.5k Reviews

78 Fusion CX Jobs

Team Leader - Call Center Operations

Fusion CX

3.5

based on 1.5k Reviews

4-7 years

₹ 1.95 - 2.85L/yr (AmbitionBox estimate)

Mohali

1 vacancy

Team Leader - Call Center Operations

Fusion CX

posted 7mon ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Operations Recruitment Customer Experience Management Operational Excellence Process Improvement

+ 3 more

Job Description

Lead our operations team, ensuring strict adherence to processes and achievement of key performance metrics.
Apply your in-depth knowledge of both outbound and inbound operations to maximize team effectiveness.
Motivate and manage team members to create a positive, high-performing work environment.
Oversee process and metric management to maintain optimal operational performance.
Conduct performance evaluations, offering feedback and strategies for continuous team improvement.

Job Requirements:

Experience, qualities, and competencies required for the Call Center Operations Team Leader role in Mohali

At least one year of experience as a Team Leader within a BPO or call center environment.
Hands-on experience in managing both outbound and inbound call center operations.
Outstanding leadership capabilities with a proven track record in team management and development.
Expertise in process improvement and metric management to drive operational success.

Employment Type: Full Time, Permanent

Read full job description

Fusion CX Interview Questions & Tips

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What people at Fusion CX are saying

3.3

Rating based on 50 Team Lead reviews

Anonymous · Customer Success, Service & Operations in Howrah

Likes

Nothing, Management don't even care about there employee.

Dislikes

Nothing to like about it. They don't pay you on time and not even take responsibility to give response. No job security, imagine you wake up and see the email that you are fired . If you are joining definately can imagine one morning like this.