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3.5

based on 1.5k Reviews

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82 Fusion CX Jobs

Team Leader - Call Center Operations

Fusion CX

 · 

3.5

 based on 1.5k Reviews

4-7 years

₹ 1.95 - 2.85L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mohali

1 vacancy

Team Leader - Call Center Operations

Fusion CX

posted 7mon ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Operations Recruitment Customer Experience Management Operational Excellence Process Improvement

+ 3 more

Job Description

  • Lead our operations team, ensuring strict adherence to processes and achievement of key performance metrics.
  • Apply your in-depth knowledge of both outbound and inbound operations to maximize team effectiveness.
  • Motivate and manage team members to create a positive, high-performing work environment.
  • Oversee process and metric management to maintain optimal operational performance.
  • Conduct performance evaluations, offering feedback and strategies for continuous team improvement.
Job Requirements:
Experience, qualities, and competencies required for the Call Center Operations Team Leader role in Mohali
  • At least one year of experience as a Team Leader within a BPO or call center environment.
  • Hands-on experience in managing both outbound and inbound call center operations.
  • Outstanding leadership capabilities with a proven track record in team management and development.
  • Expertise in process improvement and metric management to drive operational success.

Employment Type: Full Time, Permanent

Read full job description

Fusion CX Interview Questions & Tips

Prepare for Fusion CX Team Lead roles with real interview advice

Top Fusion CX Team Lead Interview Questions

Q1. 2- What is BPO and it's complete name?
asked in Customer Care Executive interview
View answers (5)
Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
asked in Customer Care Executive interview
View answer (1)
Q3. Are you comfortable to solve customer queries over email or phone?
asked in Customer Care Executive interview
View answer (1)
View all 40 questions

What people at Fusion CX are saying

3.3
 Rating based on 50 Team Lead reviews

Likes

There support and guidance have been invaluable for me and I appreciate the time and effort they invested in my growth

  • Skill development - Good
    • +1 more
Dislikes

Salary increment policy is not transparent or fair and I believe work culture need to be improve

  • Salary - Poor
    • +1 more
Read 50 Team Lead reviews

Team Lead salary at Fusion CX

reported by 188 employees with 2-8 years exp.
₹1.1 L/yr - ₹4.6 L/yr
70% less than the average Team Lead Salary in India
View more details

What Fusion CX employees are saying about work life

based on 1.5k employees
54%
48%
67%
84%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Fusion CX Benefits

Submitted by Company
Job Training
Submitted by Employees
Job Training
Work From Home
Soft Skill Training
Cafeteria
Free Transport
Health Insurance +6 more
View more benefits

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