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The Tech Hub

Compare

3.4

based on 4 Reviews

2 The Tech Hub Jobs

Call Center Manager

The TECH HUB

3.4

based on 4 Reviews

3-8 years

Pune

1 vacancy

Call Center Manager

The Tech Hub

posted 16d ago

Job Role Insights

Key skills for the job

Software Configuration Management Operations Recruitment CRM PDF Team Management

+ 4 more

Job Description

Key Responsibilities Managing and leading a team of more than fifteen telecallers to achieve operational targets Monitoring daily inbound and outbound call center operations to ensure efficiency Tracking key performance indicators such as call quality conversion rates and productivity to drive results

Conducting regular training coaching and performance evaluations to enhance team performance Implementing strategies to improve lead conversion rates and customer satisfaction

Conducting call audits to maintain high standards of communication and service quality Maintaining and analyzing call center metrics to generate reports for senior management Handling escalations and resolving customer concerns effectively

Qualification : Graduation is Must

Experience : 3+ Years

Language :

1. English

2. Hindi

3. Marathi

Job Location : Bavdhan Pun

Employment Type: Full Time, Permanent

Read full job description