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2 The Tech Hub Jobs

Call Center Manager

3-8 years

Pune

1 vacancy

Call Center Manager

The Tech Hub

posted 16d ago

Job Description

Key Responsibilities Managing and leading a team of more than fifteen telecallers to achieve operational targets Monitoring daily inbound and outbound call center operations to ensure efficiency Tracking key performance indicators such as call quality conversion rates and productivity to drive results
Conducting regular training coaching and performance evaluations to enhance team performance Implementing strategies to improve lead conversion rates and customer satisfaction
Conducting call audits to maintain high standards of communication and service quality Maintaining and analyzing call center metrics to generate reports for senior management Handling escalations and resolving customer concerns effectively
Qualification : Graduation is Must
Experience : 3+ Years
Language :
1. English
2. Hindi
3. Marathi
Job Location : Bavdhan Pun

Employment Type: Full Time, Permanent

Read full job description

What people at The Tech Hub are saying

What The Tech Hub employees are saying about work life

based on 4 employees
100%
Day Shift
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The Tech Hub Benefits

Work From Home
Free Transport
Child care
Gymnasium
Cafeteria
Free Food +6 more
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