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2 The Tech Hub Jobs
Call Center Manager
The Tech Hub
posted 12d ago
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Job Description
Key Responsibilities Managing and leading a team of more than fifteen telecallers to achieve operational targets Monitoring daily inbound and outbound call center operations to ensure efficiency Tracking key performance indicators such as call quality conversion rates and productivity to drive results
Conducting regular training coaching and performance evaluations to enhance team performance Implementing strategies to improve lead conversion rates and customer satisfaction
Conducting call audits to maintain high standards of communication and service quality Maintaining and analyzing call center metrics to generate reports for senior management Handling escalations and resolving customer concerns effectively
Qualification : Graduation is Must
Experience : 3+ Years
Language :
1. English
2. Hindi
3. Marathi
Job Location : Bavdhan Pun
Employment Type: Full Time, Permanent
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