Call center Executive

We are looking for a highly motivated and customer-focused Insurance Executive to manage both
inbound and outbound calls while ensuring seamless processing of insurance proposals. The ideal
candidate will possess excellent communication skills, a deep understanding of insurance products, and the ability to handle customer queries efficiently

Roles and Responsibilities :

Call Handling & Customer Support:

Manage high volumes of inbound and outbound calls efficiently.

Follow communication scripts and guidelines while adapting responses based on customer needs.

Educate customers on insurance products, policies, and procedures.

Address inquiries, resolve complaints, and provide appropriate solutions.

Maintain a high level of professionalism and empathy in all interactions.

Insurance Proposal Processing :

Assist customers in completing insurance proposals accurately.

Verify required documents and ensure all information provided is correct.

Coordinate with internal teams to ensure timely processing and approval of proposals.

Follow up with customers regarding pending documents or additional requirements.

Compliance & Documentation:

Maintain detailed and accurate records of all interactions and transactions.

Ensure adherence to company policies, industry regulations, and compliance guidelines.

Protect customer information and maintain confidentiality at all times.

Performance & Reporting :

Achieve individual and team targets for call handling, customer satisfaction, and proposal processing.

Identify common customer concerns and suggest improvements to streamline processes.

Prepare daily and weekly reports on call metrics, issue resolution, and proposal status.

","jobRequirements":"

Previous experience in a call center, customer service, or insurance-related role preferred.

Strong verbal and written communication skills.

Ability to handle difficult situations with patience and professionalism.

Proficiency in using CRM systems and call center software.

Basic knowledge of insurance policies and underwriting processes (training will be provided).

Attention to detail and ability to multitask efficiently.

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