Patient Support Agent - Healthcare

Patient Scheduling: Schedule patients for testing using the required application or software.

Inbound and Outbound Calls: Answer inbound calls from patients, physician offices, and DME companies. Place outbound calls to patients, physician offices, and DME companies.

Insurance Verification: Obtain and verify insurance information from patients.

Patient File Management: Update patient files with corrected insurance and demographic information as a patient support agent.

Order Management: Handle incomplete orders, physician updates, device delivery calls, and collections-related patient calls, call regarding lost devices and patient calls required from the applications or software.

Payment Processing: Process patient payments using the required applications/software.

Test Order Validation: Process and validate test orders received using the required applications/software.

Cross-Training: Provide support in Practice Support as needed.

Additional Duties: Perform other duties as assigned.

The ideal candidate for the patient support associate role in Kolkata serving healthcare consumers must possess the following knowledge, skills, and abilities. Also, these representatives must be capable of demonstrating and applying these capabilities to perform the essential functions of the job. This also includes the ability to adapt and use different combinations of skills, knowledge, and abilities to perform their jobs with or without reasonable accommodation.

Qualification & Standards

Education : A high school education or equivalent is required for the Kolkata patient support position.

Experience : Minimum of one (1) year of customer service and/or medical scheduling experience, or equivalent combination of education and experience preferred.

Grooming : All agents or representatives must maintain a neat, clean and well-groomed appearance by the client s standards.

Qualities & Attributes