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4 Telmax Solutions Jobs
Team Leader - Operations
Telmax Solutions
posted 25d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage a team of customer service representatives to ensure that performance targets are met or exceeded
- Monitor the quality of service provided by the team and provide coaching and feedback to improve performance
- Analyze data and reports to identify areas for improvement and implement strategies to increase efficiency and productivity
- Collaborate with other teams within the organization to improve processes and procedures
- Develop and implement training programs for new hires and ongoing training for the team
- Create a positive and motivating work environment for the team
- Ensure compliance with company policies and procedures, as well as industry regulations
- Handle escalations and resolve customer complaints as necessary
- Maintain accurate records and prepare reports as needed
- Minimum of 2 years of experience in a BPO environment, with at least 1 year of experience in a team leadership role
- Excellent leadership and people management skills
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Experience with customer service software and CRM systems
- Knowledge of industry regulations and compliance requirements
- Flexibility to work in shifts as required
Employment Type: Full Time, Permanent
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Telmax Solutions Benefits
Soft Skill Training 
Job Training 
Cafeteria 
Work From Home 
Education Assistance 
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