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4 Telmax Solutions Jobs
Team Leader - Operations
Telmax Solutions
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Experience Required 2 to 6 years
Qualification Bachelor s degree in a related field or equivalent work experience
Key Responsibilities:
- Manage a team of customer service representatives to ensure that performance targets are met or exceeded
- Monitor the quality of service provided by the team and provide coaching and feedback to improve performance
- Analyze data and reports to identify areas for improvement and implement strategies to increase efficiency and productivity
- Collaborate with other teams within the organization to improve processes and procedures
- Develop and implement training programs for new hires and ongoing training for the team
- Create a positive and motivating work environment for the team
- Ensure compliance with company policies and procedures, as well as industry regulations
- Handle escalations and resolve customer complaints as necessary
- Maintain accurate records and prepare reports as needed
Requirements:
- Minimum of 2 years of experience in a BPO environment, with at least 1 year of experience in a team leadership role
- Excellent leadership and people management skills
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple priorities
- Experience with customer service software and CRM systems
- Knowledge of industry regulations and compliance requirements
- Flexibility to work in shifts as required
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Empowering Businesses through Innovative Technology Service with Human Expertise
Employment Type: Full Time, Permanent
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What people at Telmax Solutions are saying
What Telmax Solutions employees are saying about work life
based on 27 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Telmax Solutions Benefits
Soft Skill Training 
Job Training 
Cafeteria 
Work From Home 
Education Assistance 
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