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Guires

Compare

2.3

based on 21 Reviews

17 Guires Jobs

Team Leader - Operations

Guires Group

2.3

based on 21 Reviews

3-5 years

Chennai

1 vacancy

Team Leader - Operations

Guires

posted 3mon ago

Job Role Insights

Fixed timing

Key skills for the job

Proof Reading QC QA Engineering Business Administration Academic Writing Relationship Management

+ 2 more

Job Description

Job Description:

TL- Operations who will be managing and leading a team of employees, communicating company goals, safety practices, and deadlines to team and focus on motivating team members and assesses performance.

Position: Subject matter expert

Work Location: Nungambakkam
Qualification: Bachelor s or Master s in business administration or related discipline
Time: Regular Full Time

Roles and Responsibilities:

Create an inspiring team environment with an open communication culture
Set clear team goals and show a road map to team for achieving the same
Train SMEs in terms of individual services and address their queries on a daily basis.
Participate in one-on-one meetings with clients to explain services in an effort to guide their choices.
Understand the problems and challenges of clients and identify ways the business could better address those needs.
Seek opportunities to cross-sell or upsell to existing clients.
Provide excellent service in order to maintain a positive reputation for the business.
Resolve any customer complaints in a prompt and professional manner.
Set revenue targets and then develop and execute a strategy to meet those.

Skills Required:

Minimum 4+ years of experience in the same field
Hands on experience in Team handling (SMEs), proof reading / Editing
Hands-on experience in Academic writing , QC &QA
Understand and integrate business strategies and trends in technology to deliver value
Strong communication skills in writing, speaking, and presenting
Outstanding end customer/consumer relationship skills