Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

FNP

Compare

3.2

based on 357 Reviews

26 FNP Jobs

Team Leader

Ferns N Petals Pvt Ltd

3.2

based on 357 Reviews

1-4 years

New Delhi

1 vacancy

Team Leader

FNP

posted 1mon ago

Job Role Insights

Fixed timing

Key skills for the job

BPO Software Configuration Management Customer Service Training CCTV Monitoring Training and Development

+ 3 more

Job Description

We are seeking an experienced Team Lead to oversee a team of customer service representatives, ensuring efficient operations and excellent customer experiences. This role involves monitoring performance, handling escalations, coaching team members, and optimizing processes to meet service targets. The Team Lead collaborates with other departments, ensures policy compliance, and drives continuous improvement.

Job Details:

Managing Team Activities: Oversee the day-to-day activities of the team to ensure smooth operations.

Motivating the Team: Inspire and motivate the team to achieve organizational goals.

Developing Timelines: Create and implement timelines to achieve targets effectively.

Delegating Tasks: Assign tasks to team members based on their strengths and expertise.

Training and Development: Conduct training sessions to maximize team members potential and improve their confidence, product knowledge, and communication skills.

Performance Reviews: Conduct quarterly performance reviews to assess team members progress and provide feedback.

Contributing to Growth: Play a key role in the companys growth by leading a successful team.

Creating a Positive Environment: Foster a pleasant working environment that inspires the team and enhances productivity.

Desired Skills:

Minimum of 1.5 years of experience as a Team Leader (on paper).

Proficiency in handling reports such as Shrinkage, Attrition, Quality, SLA, NPS, AHT, and CSAT.

Excellent communication skills.

Experience in team handling, preferably from a BPO background.

Strong people management skills.

Experience managing a team of 15 to 20 FTEs.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Team Lead roles with real interview advice

What people at FNP are saying

2.8

Rating based on 6 Team Lead reviews

Anonymous · Sales & Business Development in Gurgaon / Gurugram

Likes

Got Promoted Here In FNP Twice, Within In 03 Years. Learned Lot Of Skills Here.

Dislikes

Company Culture Is Not Good, No Employee Engagement, No Work Life Balance, No Fixed Working Hours Specially In Captive Center, No Personal Grooming Support