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NVS Travel Solutions
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6 NVS Travel Solutions Jobs
Team Leader - Customer Success
2-5 years
Bangalore / Bengaluru
1 vacancy
Team Leader - Customer Success
NVS Travel Solutions
posted 13hr ago
Job Role Insights
Key skills for the job
Job Description
Job Brief:
Looking for a young and active woman who is outgoing, great at building relationships, understands client expectations well. Someone with good spoken and written communication skills. Someone who presents themselves well in professional attire and unafraid of travelling to meet clients at their location.
About the firm:
NVS Travel Solutions is a 50 Crore company with a legacy of delighting clients over 2 decades. Our clients are directors and important decision makers of large corporations and institutions. We currently serve 30+ schools and corporations based in Bangalore and are looking to actively expand to other top cities in India. We pride ourselves on providing top-notch safety, reliability, and comfort to 20,000+ commuters who rely on us for their commute to work/ school or business needs. We provide 4 services, student transportation services, employee transportation services, Pan India premium Cab rental service, and a SaaS for transport management.
Job Responsibilities:
Key Responsibility Areas (KRAs)
- Post Sales Client coordination and feedback collection.
- Organise transport staff trainings at client premises.
- Ensure accurate and timely availability of reports that throw light on our service quality performance.
KPIs
- CSAT
Job Role:
- Post sales client coordination.
- Email/ Phone coordination with clients as required.
- Periodically visit clients in person and collect feedback on service.
- Meet the ground team and identify gaps and address them.
- Organise transport staff trainings at client premises.
- Collaborate with other managers to prepare a training calendar.
- Obtain required permissions in advance and organise training.
- Collect training feedback and photographs.
- Check reports
- Coordinate manage back office executives to collect reports.
- Verify and analyse them.
- Present data.
Pre-Requisites:
- Experience with in person client interactions.
- Experience with Excel
- Good email communication skills.
- Proven ability to coordinate organise events.
Employment Type: Full Time, Permanent
Read full job description What people at NVS Travel Solutions are saying
What NVS Travel Solutions employees are saying about work life
based on 9 employees
Monday to Saturday
No travel
Day Shift
NVS Travel Solutions Benefits
Submitted by Company
Job Training Soft Skill Training Education Assistance 
Cafeteria
Submitted by Employees
Free Transport 
Free Food 
Team Outings 
Education Assistance 
Soft Skill Training 
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NVS Travel Solutions Bangalore / Bengaluru Office Locations
Bengaluru Office
Headquarter
No 3 1st Floor, 1st Main Rd, Tavarekere, Bhavani Nagar, S.G. Palya
Bengaluru
560029
560029
Bengaluru/Bangalore, Karnataka Office
NO 57, 2nd Floor, 13th Main, Jayanagar 4th Block (East)
Bengaluru/Bangalore, Karnataka
560011
560011
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3-4 Yrs
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