Team Leader - Customer Success

Looking for a young and active woman who is outgoing, great at building relationships, understands client expectations well. Someone with good spoken and written communication skills. Someone who presents themselves well in professional attire and unafraid of travelling to meet clients at their location.

Key Responsibility Areas (KRAs)

1. Post Sales Client coordination and feedback collection.
2. Organise transport staff trainings at client premises.
3. Ensure accurate and timely availability of reports that throw light on our service quality & performance.

KPIs

1. CSAT

Job Role:

1. Post sales client coordination.
2. Email/ Phone coordination with clients as required.
3. Periodically visit clients in person and collect feedback on service.
4. Meet the ground team and identify gaps and address them.
5. Organise transport staff trainings at client premises.
6. Collaborate with other managers to prepare a training calendar.
7. Obtain required permissions in advance and organise training.
8. Collect training feedback and photographs.
9. Check reports
10. Coordinate & manage back office executives to collect reports.
11. Verify and analyse them.
12. Present data.

Pre-Requisites:

Experience with in person client interactions.

Experience with Excel

Good email communication skills.

Proven ability to coordinate & organise events.

Screening Criteria

1. ECTC range :
2. Notice period : 30 days.
3. Total experience: 2+ years.
4. Relevant experience: in person client interactions 2+ years.
5. Relevant experience: ability to collate data and present it. 1+ years
6. Skill 1: good spoken communication
7. Skill 2: good written communication (can you read a few sent emails for me?)
8. Skill 2: Excel/ google sheets ( do you know vlookup, pivot table ?)
9. Will 1: to travel to a client location in Bangalore or outstation?
10. Will 2: to sign an agreement to work for 2 years & submit originals?
11. WIll 3: Work on weekends when required.