Customer Success Manager

Responsibilities:
Responsible for engagement of at least 20 accounts (about 35-40 lakhs of annual
business)
Building Strong Relationship with L1
Should be able to plan & execute all webinars/programs/campaigns (Engagement
overall)
Should be able to do Launches
Should be able to analyze the data, create reports and send
Should be able to do Mentoring of CSM-1
Should be able to do Engagement Discussions without the presence of SCSM and
Report discussions if required
Be a part of some important process
Should be able to travel
Escalation handling
Should be able drive High Retention in his/her portfolio of accounts.
Should be able to Report Red flags
Should be able to collaborate with cross functional teams.

Basic knowledge of MS Excel, PowerPoint, Google Sheets
Basic knowledge in Psychology
Prioritization skills (Time Management)
Communication - Able to communicate and write well
Active Listening - Able to listen, understand and then respond appropriately
Presentation skills
Planning Skills