Senior Customer Success Manager I

Responsible for engagement of at least 20 accounts (about 35-40 lakhs of annual business)"," Building Strong Relationship with L1","Should be able to plan & execute all webinars/programs/campaigns (Engagement overall)"," Should be able to do Launches","Should be able to analyze the data, create reports and send","Should be able to do Mentoring of CSM-1","Should be able to do Engagement Discussions without the presence of SCSM and Report discussions if required","Be a part of some important process","Should be able to travel"," Escalation handling","Should be able drive High Retention in his/her portfolio of accounts.","Should be able to Report Red flags","Should be able to collaborate with cross functional teams." Graduation/Post Graduation","Graduation is Psychology field is a plus","1-2 years of experience required in customer success, human resources, business development, customer service, marketing or relevant fields.","Basic knowledge of MS Excel, PowerPoint, Google Sheets","Basic knowledge in Psychology"," Prioritization skills (Time Management)","Communication - Able to communicate and write well","Active Listening - Able to listen, understand and then respond appropriately","Presentation skills","Planning Skills"